1. Information We Collect
To provide an efficient water delivery experience, we collect necessary data when you register an account, place orders, or access our system:
- Personal Account Details: Your full name, delivery address, active phone number, email address, and profile credentials.
- Order & Transaction Log: Types of water products ordered, quantity, transaction amounts, payment methods (GCash, PayMaya, cash-on-delivery), and receipts.
- Real-time Location Details (GPS): Accurate coordinates collected from your mobile device to coordinate route dispatches for riders and display real-time tracking for customers during active delivery.
2. How We Use Your Information
We process your details based on operational requirements to maintain premium service quality:
- Processing, dispatching, and fulfilling orders smoothly.
- Tracking active rider routes for ETAs and notifying customers about order state changes.
- Verifying payments via integrated services like GCash, PayMaya, or COD.
- Analyzing sales performance and rider metrics in the Station Admin Dashboard to grow local operations.
- Communicating updates, support logs, or security alerts.
3. Sharing & Disclosing Data
Your data is never rented or sold. It is only shared to facilitate functional service workflows:
- With Active Riders: The assigned delivery rider receives the customer's name, phone number, and delivery address to fulfill active bookings.
- With Payment Providers: Necessary parameters are passed to payment gateways (GCash / PayMaya) to process secure digital transactions.
- With Station Administrators: Independent local station owners oversee orders, customer listings, and support tickets in their jurisdiction.
4. Security & Safety Controls
We employ enterprise-grade security protocols to prevent unauthorized access, alteration, or data breaches. This includes Firebase authentication, encrypted API endpoints, and strict session-verification tokens for dashboard managers.
5. Your Rights & Options
You have full control over your personal data. You may review, correct, or request deletion of your account and personal history directly inside the application, or by contacting our support team at info@2BIGTOGO.com.